To ensure data security it offers end-to-end media encryption, authentication and server hardening. NICE Interaction Management provides comprehensive redundancy and disaster recovery capabilities for business continuity. Its scalable architecture enables easy adaptation to growing recording capacity needs. NICE Interaction Management offers call centers, remote branches and back offices reliable and resilient call recording with the ability to capture, store and maintain customer phone, chat and email interactions in the form of voice, text and screen activity.įlexible recording rules and call archiving allow for tailoring call capture and storage activities according to company requirements. NICE Interaction ManagementĬomprehensively capture customer interactions. Geomant's solution can be deployed in almost any Lync architecture. Options include quality management, desktop screen capture and pause and restart (that is, for PCI compliance). The recorder's on-line application allows for easy searching and review of recorded calls. Recording takes place centrally, with call recordings and associated data securely stored for subsequent access. Part of Geomant's portfolio of Lync solutions, the Geomant Call Recorder allows regulated and customer-focused organisations to record inbound and outbound Lync voice conversations.Ĭomplementary to Geomant's contact center solution, Contact Expert, Geomant's Lync Call Recorder is a passive, network based, solution, which has no impact on the call experience. Provide call recording for compliance & quality. CallRex software also includes native Real-Time Audio support. Multiple integration options are available, including: passive server-side recording, passive client-side recording, and active Lync Conference-based recording. Even the interactions for those who work remotely on network controlled mobile devices can be recorded. Using CallRex software, companies can capture critical inbound and outbound calls that come through Microsoft Lync clients along with any other device managed through the Lync Server. Leveraging the rich history of CallRex software expertise and unique Lync features, CallRex Call Recording offers companies a flexible, yet affordable, call recording and live monitoring software solution. Enghouse Interactive's CallRex Call RecordingĮasy and affordable call recording and monitoring.ĬallRex Call Recording is an enterprise-ready call recording solution for Microsoft Lync. SmartTAP is ideal for companies in financial services, trading, manufacturing, medicine, education, contact centers, and other highly regulated industries. SmartTAP complements Lync by offering a wide range of features that further enhance the recording experience, including agent scoring, live monitoring of conversations, LDAP integration, agent and supervisor notes, email, and downloading of conversations. The easy and intuitive HTML interface reduces training time and makes it easy to deploy. Easily record any Lync call type including but not limited to mobile, remote, internal, PSTN and conference calls. A fully IP centric application utilizing open standard protocols like SIP, HTTP, and SNMP, SmartTAP is flexible for single, multi-site and global deployments. It is suitable for customers of all sizes. SmartTAP is a secure call recording solution enabling the recording of key business interactions within the enterprise and branch locations. It's designed to meet your organization's security, management, and compliance requirements. Vantage provides granular policy control for Lync alongside controls for publicly available IM networks, enterprise social software platforms, collaboration applications, and industry-focused communities like Thomson Reuters Messenger and Bloomberg. Simplify management of strict compliance requirements. Recording applications allow for the recording, storage, and retrieval of communications for training review, quality analysis and to meet compliance requirements.
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